COVID-19- Potential Delivery Delay Our carriers are currently experiencing delays in delivery. Please review update policies prior to shopping.

FAQs

WEEKLY RESTOCKS

The BWH Online Plant Shop is only open Wednesday 6 PM EST through Sunday. The site is restocked every week with a NEW selection of items at 6pm EST every Wednesday. Please note, inventory varies weekly based on availability. You may see an item one week that might not be in stock again.

The best way to keep up with what’s launching on the current restock is to tune into our instagram story “sneak preview”. This is posted every Wednesday afternoon PRIOR to the restock so that customers are aware of any limited/must have items.

Some tips when shopping the weekly restock:

  • Items are NOT held in your cart & limited/rare inventory goes QUICK. If you are shopping for something specific we recommend you are on the site at exactly 6pm to ensure you can purchase the item before it sells out.

  • We can not make changes to your order after it has been placed, please be sure you are checking all shipping and payment information. 
  • We will not combine orders and refund shipping costs. 
  • We offer the option to create a customer profile through our website which will allow you to pre-save any shipping preferences (we no longer offer the option to save CC information within your profile). 

  • There are multiple Express Checkout options for a speedy check out: Apple Pay, Amazon Pay, Shop Pay & Google Pay - if using these check out options please be sure you are triple checking your shipping address (we can not guarantee our team will be able to make changes to your order before shipping).
  • If you choose to make an account we recommend you do so before the restock goes live.

  • We do not offer pre orders or waitlists on any items.

PROCESSING & SHIPPING

Please allow approximately 3-5 businesses days for order processing. We aim to have all orders shipped out no later than the following Wednesday. All orders ship are shipped UPS with the exception of Alaska & Hawaii which are  shipped USPS Priority.  

 

IMPORTANT NOTE REGARDING SHIPPING - DUE TO COVID-19 WE ARE NOTICING DELAYS WITH PRIORITY SHIPPING: If your package has not been received within 2 weeks (14 days) of shipping BWH Plant Co. will consider it lost and ship a replacement (or offer store credit if items are unavailable). We highly encourage rare plant orders or those over $200 to consider shipping Express which will ensure peace of mind and quick delivery of your precious cargo.

 

We are now shipping with UPS & we offer 3 options for shipping: 

 

UPS GROUND: Depending on delivery location, your item will arrive in APPROXIMATELY 5 business days leaving total turn around time from purchase to delivery as roughly 14 days. UPS shipping rates vary by location but start at $10 

https://www.ups.com/us/en/shipping/services/domestic/ground.page

 

UPS 2 DAY: When selecting this shipping option your order is GUARANTEED to arrive within 2 business days once shipped. Orders placed with UPS 2 Day shipping will be processed and shipped within 48 hours. UPS Express shipping rates vary by location. 

 

UPS NEXT DAY: When selecting this shipping option your order is GUARANTEED to arrive within 2 business days once shipped. Orders placed with UPS 2 Day shipping will be processed and shipped within 48 hours. UPS Express shipping rates vary by location. 

 

Due to shipping restrictions we currently only ship within the USA, sorry international friends.

 

HEAT PACKS / WINTER SHIPPING

We offer an “add on” option at check out for heat packs. If daytime temperatures are consistently below 50 degrees we recommend to order a heat pack add on to you order. The heat pack can either be selected through the cart check out OR on the order upgrades tab. Please note, if you add a heat pack AFTER and order is placed you must contact our support team to confirm it can be added prior to your order being fulfilled.

PLANT BUYING DURING COLD WEATHER:

  • Bring your packages inside immediately when experiencing cold weather. We cannot guarantee that heat packs will prevent plants from frost if left outside.

  • We will not replace plants that are damaged due to cold weather that have been shipped without heat packs.

  • Heat packs can cause damage to plants if used in already warm temperatures. Do not select a heat pack if daytime temperatures are above 50 degrees. 

  • If you’re experiencing negative temperatures we highly suggest selecting 2 Day or Next Day shipping. At the end of the day these are live tropical plants that don’t love icy weather and heat packs can only help so much, reach out to our support team if you are unsure if a heat pack is the right option. 

LOST, STOLEN & INCORRECTLY ADDRESSED PACKAGES

SHIPPING DELAYS DURING COVID-19:

Due to the current pandemic, we are noticing carrier delays with the USPS PRIORITY SHIPPING option. If your order has not updated with tracking information please do not panic, it is very likely en route but the carrier has failed to update the package information. As a company we have put policies in place to ensure our customers receive their orders. If your package has not been delivered within 2 weeks (14 days) of shipping, BWH Plant Co. will consider it lost and ship out a replacement (if items are available) or refund the items. Please continue to reference the order tracking information, our team is not able to provide additional information than what you see on your end. Once the 14 day timeline has been met, connect back with us so we can get you a replacement.

LOST/STOLEN AFTER DELIVERY

Packages marked as delivered by carrier, but are not received are the customer's responsibility to track. BWH Plant Co. is not liable for packages once they are delivered by the carrier. If your item has been lost or stolen after delivery please contact your local post office or visit the links provided below as we are not able to track the parcel down on our end.

 

INCORRECTLY ADDRESSED PACKAGES

If you have accidentally shipped your package to the wrong address please immediately contact support@bwhplantco.com for assistance. Our team will try it’s best to make adjustments prior to order processing. If the order has already processed and shipped, BWH Plant Co. is not liable for additional shipping or replacement item cost. New postage cost will be the customers responsibility. Because this are live plants each situation will be handled on a case-by-case basis. If plants are returned back to us and are not in good condition to be shipped back out due to extended transit there will be a restock fee of 25% of the order total to re-ship NEW items. Because our inventory changes weekly we can guarantee new items will always be available. Refund options will be in the form of shop credits which will exclude the original shipping cost. 

CANCELATIONS, REFUNDS & DAMAGES

Please be aware, all sales are final. Due to the limited availability and weekly change in inventory offered, we do not accept returns or cancelations after an order is placed. However, if your plant arrives damaged or in poor condition please contact us within 48 hours of delivery support@bwhplantco.com. Customer will need to include any photo or video of the issue at hand so our team can best assess and quickly handle any problems that may arise. If the customer alters the plant in any way prior to receiving notice from the BWH team, your eligibility for refund or replacement may be void. 

OTHER FREQUENTLY ASKED QUESTIONS

I placed multiple orders can I combine them and get my shipping cost adjusted?

Our team is too small and can no longer accommodate requests to combine orders and/or make changes to your shipping once the order is placed. 

Help! I need care tips for my plants I purchased.

We’ve got you covered! Shoot us an email and some photos of what’s going on to support@bwhplantco.com

I’m trying to purchase through your online store but there are no items available on the page?

The Online Plant Shop is only open Wednesday’s at 6 PM EST through Sunday’s. If you are looking to purchase plants outside of that window the “plant shop” tab will appear empty. BWH Merchandise such as shirts, hats gift cards etc. are available for purchase at anytime.

I live in Orlando, can I pick up locally?

Sorry, no local pick ups! Due to the mobile nature of our business we can not offer a pick up option at this time. Your order will arrive direct to your door in approximately 4 days once shipped.

I want this plant SO BAD! Can I preorder?

Sorry fam, fair is fair. We do not offer preorders to ensure all of our customers can have access to our limited stock of online inventory.

Do you guarantee your plants?

We do not have a life guarantee on plants due to the fact that you are purchasing a live item and proper plant care falls on the purchaser. However, if you have an online order and it arrives in poor condition, please connect with us within 48 hours of delivery so we can help: support@bwhplantco.com

What ways can I shop with Bros With Hoes Plant Co.?

We have two ways to shop: through our mobile pop up shop based in Central Florida OR through our online plant store.

I want BWH Plant Co. to pop up at my business or event!

Awesome! We love collaborating, please email your inquiry to marketing@bwhplantco.com.

Do you have a permanent store front?

No, at this time we are strictly a mobile and online retailer. Our greenhouse is not open to the public. You can find our pop up schedule here or shop a smaller selection of plant offerings through our website.