SUMMER SHIPPING ADVISORY - IF YOU ARE EXPERIENCING TEMPERATURES OVER 90 DEGREES WE HIGHLY RECOMMEND ADDING SUMMER SHIPPING INSURANCE

FAQs

WEEKLY RESTOCKS

The BWH Online Plant Shop is only open Wednesday 6 PM EST through Sunday. The site is restocked every week with a NEW selection of items at 6pm EST every Wednesday. Please note, inventory varies weekly based on availability. You may see an item one week that might not be in stock again.

The best way to keep up with what’s launching on the current restock is to tune into our instagram story “sneak preview”. This is posted every Wednesday afternoon PRIOR to the restock so that customers are aware of any limited/must have items.

Some tips when shopping the weekly restock:

  • Items are NOT held in your cart & limited/rare inventory goes QUICK. If you are shopping for something specific we recommend you are on the site at exactly 6pm to ensure you can purchase the item before it sells out.

  • We can not make changes to your order after it has been placed, please be sure you are checking all shipping and payment information. 
  • We will not combine orders and refund shipping costs. 
  • We offer the option to create a customer profile through our website which will allow you to pre-save any shipping preferences (we no longer offer the option to save CC information within your profile). 

  • There are multiple Express Checkout options for a speedy check out: Apple Pay, Amazon Pay, Shop Pay & Google Pay - if using these check out options please be sure you are triple checking your shipping address (we can not guarantee our team will be able to make changes to your order before shipping).
  • If you choose to make an account we recommend you do so before the restock goes live.

  • We do not offer pre orders or waitlists on any items.

PROCESSING & SHIPPING

Please allow approximately 3-5 businesses days for order processing. We aim to have all orders shipped out no later than the following Wednesday.

 

IMPORTANT NOTE REGARDING SHIPPING - SHIPPING & DELAYS DURING COVID-19: Due to the current pandemic, we are noticing carrier delays with our UPS GROUND & USPS PRIORITY SHIPPING options. Please remain patient, if your order arrives in poor condition our team is here to assist and will provide refund/replacement options. Simply email our support line within 48 hours of delivery to be eligible. If contacted after the delivery refund window we can not guarantee replacements/refund options will be provided. Please be advised - we are currently offering Summer Shipping Insurance to cover damage specifically related to rising temperatures. If damages pertain to heat and no insurance was selected customers may be responsible for additional postage charges. 

 

We are now shipping with UPS & we offer 3 options for shipping: 

 

UPS GROUND: Depending on delivery location, your item will arrive in APPROXIMATELY 5 business days leaving total turn around time from purchase to delivery as roughly 14 days. UPS shipping rates vary by location but start at $10 

https://www.ups.com/us/en/shipping/services/domestic/ground.page

 

UPS 2 DAY: When selecting this shipping option your order is GUARANTEED to arrive within 2 business days once shipped. Orders placed with UPS 2 Day shipping will be processed and shipped within 48 hours. UPS Express shipping rates vary by location. 

 

UPS NEXT DAY: When selecting this shipping option your order is GUARANTEED to arrive within 2 business days once shipped. Orders placed with UPS 2 Day shipping will be processed and shipped within 48 hours. UPS Express shipping rates vary by location. 

 

Due to shipping restrictions we currently only ship within the USA, sorry international friends.

 

 

SUMMER & WINTER SHIPPING:

While the BWH team does it's best to package plants to withstand transit, during certain times of year temperatures can greatly affect the health of your plant. During months with extreme temperatures we offer an insurance add on that covers replacements or refund options should your plant be affected by extreme temperatures which is not covered by standard carrier insurance. If you are concerned about shipping issues due to extreme heat or cold weather make sure to select the SUMMER or WINTER SHIPPING INSURANCE before checking out. 

PLEASE BE ADVISED:

  • Bring your packages inside immediately when experiencing extreme hot or cold weather. 

  • Should your plant experience damage due to extreme temperatures and you opted out of the insurance add on - customer will be responsible for new postage charge to replace the plant and could incur a restock fee of 15%. 

  • Temperature suggestions - In summer we advise insurance if you are seeing temperatures above 90 degrees and in winter below 50 degrees. 

 

 

    SHIPPING DELAYS DURING COVID-19:

    Due to the current pandemic, we are noticing carrier delays with the USPS PRIORITY SHIPPING option. If your order has not updated with tracking information please do not panic, it is very likely en route but the carrier has failed to update the package information. As a company we have put policies in place to ensure our customers receive their orders. If your package has not been delivered within 2 weeks (14 days) of shipping, BWH Plant Co. will consider it lost and ship out a replacement (if items are available) or refund the items. Please continue to reference the order tracking information, our team is not able to provide additional information than what you see on your end. Once the 14 day timeline has been met, connect back with us so we can get you a replacement.

    LOST/STOLEN AFTER DELIVERY

    Packages marked as delivered by carrier, but are not received are the customer's responsibility to track. BWH Plant Co. is not liable for packages once they are delivered by the carrier. If your item has been lost or stolen after delivery please contact your local post office or visit the links provided below as we are not able to track the parcel down on our end.

     

    INCORRECTLY ADDRESSED PACKAGES

    If you have accidentally shipped your package to the wrong address please immediately contact support@bwhplantco.com for assistance. Our team will try it’s best to make adjustments prior to order processing. If the order has already processed and shipped, BWH Plant Co. is not liable for additional shipping or replacement item cost. New postage cost will be the customers responsibility. Because this are live plants each situation will be handled on a case-by-case basis. If plants are returned back to us and are not in good condition to be shipped back out due to extended transit there will be a restock fee of 25% of the order total to re-ship NEW items. Because our inventory changes weekly we can guarantee new items will always be available. Refund options will be in the form of shop credits which will exclude the original shipping cost. 

    CANCELATIONS, REFUNDS & DAMAGES

    Please be aware, all sales are final. Due to the limited availability and weekly change in inventory offered, we do not accept returns or cancelations after an order is placed. However, if your plant arrives damaged or in poor condition please contact us within 48 hours of delivery support@bwhplantco.com. Customer will need to include any photo or video of the issue at hand so our team can best assess and quickly handle any problems that may arise. If the customer alters the plant in any way prior to receiving notice from the BWH team, your eligibility for refund or replacement may be void. 

    OTHER FREQUENTLY ASKED QUESTIONS

    Do you offer free local pick up?

    Yes we do! You can now order online and pick up your plants at our retail location in Orlando, FL located at: 435 N Alafaya Trail, Orlando, FL 32828. When you check out online with the local pick up option you will receive instruction via email regarding when your order is ready and instructions on how to pick it up. Local pick up order will be ready in 2-4 days. All orders must be picked up no later than 3 days once ready or the order will be canceled and a 15% restock fee will be applied against the refund. 

    I placed multiple orders can I combine them and get my shipping cost adjusted?

    Our team is too small and can no longer accommodate requests to combine orders and/or make changes to your shipping once the order is placed. 

    Is your greenhouse open to the public?

    At this time our greenhouse is closed to the public but you can shop all available plants online or in store!

    Do you have a store front?

    We currently share a retail space with our friends at Freehand Goods in the Hourglass District. You can shop in person or order online and pick up local for free at:  435 N Alafaya Trail, Orlando, FL 32828. 

    Help! I need care tips for my plants I purchased.

    We’ve got you covered! Shoot us an email and some photos of what’s going on to support@bwhplantco.com.

    I want this plant SO BAD! Can I preorder or be added to a waitlist?

    Sorry fam, fair is fair. We do not offer preorders to ensure all of our customers can have access to our limited stock of online inventory.

    Do you guarantee your plants?

    We do not have a life guarantee on plants due to the fact that you are purchasing a live item and proper plant care falls on the purchaser. However, if you have an online order and it arrives in poor condition, please connect with us within 48 hours of delivery so we can help: support@bwhplantco.com

    I want BWH Plant Co. to pop up at my business or event!

    Awesome! We love collaborating, please email your inquiry to support@bwhplantco.com.