Please be aware, all sales are final. BWH Plant Co. does not accept returns on any items. Due to the limited availability and weekly change in inventory offered, we do not accept changes or cancelations 24 hours after an order is placed. Should you place an order and need to make a change simply connect with our team within 24 hours of placing the order. We can not make changes to orders after 24 hours.
If your plant arrives damaged or in poor condition please contact us within 48 hours of delivery email@example.com. Customer must be able to provide proof of the issue at hand (either through photo or video) so our team is able to assess and quickly handle any problems that may arise. We ask that customers do not make changes or alterations to the plant prior to contacting our support team. Failure to contact us within the 48 hour window, provide proof of the issue or alter the plant may void refund/replacement opportunity.