Processing & Shipping
PROCESSING & SHIPPING
Please allow approximately 3-5 businesses days for order processing. We aim to have all orders shipped out no later than the following Wednesday.
IMPORTANT NOTE REGARDING SHIPPING - DUE TO COVID-19 WE ARE NOTICING DELAYS WITH PRIORITY SHIPPING: If your package has not been received within 2 weeks (14 days) of shipping BWH Plant Co. will consider it lost and ship a replacement (or offer store credit if items are unavailable). We highly encourage rare plant orders or those over $200 to consider shipping Express which will ensure peace of mind and quick delivery of your precious cargo.
We are now shipping with UPS & we offer 3 options for shipping:
UPS GROUND: Depending on delivery location, your item will arrive in APPROXIMATELY 5 business days leaving total turn around time from purchase to delivery as roughly 14 days. UPS shipping rates vary by location but start at $10
UPS 2 DAY: When selecting this shipping option your order is GUARANTEED to arrive within 2 business days once shipped. Orders placed with UPS 2 Day shipping will be processed and shipped within 48 hours. UPS Express shipping rates vary by location.
UPS NEXT DAY: When selecting this shipping option your order is GUARANTEED to arrive within 2 business days once shipped. Orders placed with UPS 2 Day shipping will be processed and shipped within 48 hours. UPS Express shipping rates vary by location.
Due to shipping restrictions we currently only ship within the USA, sorry international friends.
HEAT PACKS / WINTER SHIPPING
During winter months we offer an additional shipping option which includes heat packs in your order. If you are concerned about shipping issues due to cold weather make sure to select the shipping option: USPS PRIORITY + HEAT PACK or USPS EXPRESS. These options will cover the quantity of heat packs needed for your order. The BWH team will review all Express orders
PLEASE BE ADVISED:
Bring your packages inside immediately when experiencing cold weather. We cannot guarantee that heat packs will prevent plants from frost if left outside.
We will not replace plants that are damaged due to cold weather that have been shipped without heat packs.
Our suggestion is to select the heat pack option only if day time temperatures are below 50 degrees. Additionally, if you’re experiencing negative temperatures we suggest selecting USPS EXPRESS shipping or holding off on your purchase until it warms up. At the end of the day these are live tropical plants that don’t love icy weather and heat packs only help so much.