Sale FAQs

Due to high order volumes during our site-wide sale some policies and timelines have been adjusted. Please review our updated FAQs. We thank you for shopping small this holiday season!

Sale FAQs

We're unable to combine orders as it will drastically slow down our fulfillment times. Please be sure to have all items you'd like in your cart prior to placing your order.

Any order adjustments (shipping insurance add-on, address change, shipping upgrade, etc.) must be requested within 48 hours of your order being placed. We can not guarantee any changes after 48 hours.

During our Plantsgiving promotions, we're unfortunately not able to offer any additional promotions or discounts.

Please be mindful of the current weather conditions in your area and take into consideration adding on our live plant shipping insurance to protect your order. We highly recommend adding this to your order if you're experiencing temperatures below 50 degrees. Our team will individually assess each order to decide whether or not a heat pack will be necessary for shipping.

Yes! We now offer payment installments through Affirm.

Yes, you can include a gift note under the “notes” section at checkout! We currently don’t offer gift wrap but if you visit our store, Jungle Room by BWH Plant Co. in College Park, we do have plenty of gift options ready to go.

We’ve got you covered! Check out our gift guide for ideas to help find the perfect gift for everyone on your list this year.

You can shop with us online, through our online app, or in person at our retail store located in College Park, FL.

Please be aware, all live plant sales are final. BWH Plant Co. does not accept returns on any live plant purchases online or in-store. All other non-plant merchandise can be returned for store credit or exchanged by Monday, January 3. Items must be in new condition with tags still on, unworn, unaltered and free of damages by the customer. Return shipping charges will apply.

Your plants are carefully wrapped and packed to prevent soil and plants from shifting while in transit. We use biodegradable packing peanuts in our shipments, these can be composted or dissolve in water dispose of them. All plants, unless stated in the description, will arrive in their grow pot.

To keep soil moist and in place, we pack a small layer of sphagnum moss on top of the dirt. Once you’ve received your plant we recommend removing the sphagnum moss.

To best acclimate your plant to its new environment we recommend leaving it in its grow for 2 weeks before repotting.

You can view more info about care tips: here

Yes, you may select free local pick up when checking out outline. The pick up location will be our Orlando retail store located at 2322 Edgewater Dr. Orlando FL 32804.

Because these are live plants we do not offer lifetime guarantee as proper care falls on the purchaser once the plant is out of our care. However, should your plant arrive damaged or in poor condition please connect with our support team upon arrival so we can make it right!

Shipping FAQs

Once your order is placed, it will be shipped within 7-10 business days. You'll receive an email confirmation with tracking details once it ships.

You can check your order status through your BWH account on the app or on our website.

Contact our support line immediately to update the shipping address before the package is shipped out:

If you have accidentally shipped your package to the wrong address and the package has already shipped, BWH Plant Co. is not liable for additional shipping or replacement item cost. New postage cost will be the customers responsibility. These situations will be handled on a case by case basis. If plants are returned back to us and are not in good condition to be shipped back out due to extended transit, our team will do it’s best to replace items but we can not guarantee a refund or replacement will be given. Additionally, you can update your address by logging into your UPS My Choice account and requesting an address change.

If your plant arrives damaged or in poor condition please contact us within 48 hours of delivery Customer must be able to provide proof of the issue at hand (either through photo or video) so our team is able to assess and quickly handle any problems that may arise. We ask that customers do not make changes or alterations to the plant prior to contacting our support team. Failure to contact us within the 48 hour window, provide proof of the issue or alter the plant may void refund/replacement opportunity.

If your order is being shipped with UPS be advised that PO Boxes do not accept packages from private shipping companies such as UPS. Should you ship your order to a PO Box and the item is returned to sender be advised that new postage charges and replacement fees may apply if a new package must be shipped. It is recommended that live plants are shipped to an address that you reside at to avoid plants sitting in the box for extended times after transit.

At this time we only ship within the USA.

Merchandise ONLY orders with free shipping are sent via USPS.