Here's the dirt on Shipping Insurance:
There is much that falls out of our control when shipping live plants across the country, and mail carriers provide no protection for perishables shipped via standard/ground rates. This insurance protection covers your order for full refund/credit options or a replacement (pending availability) should your plants arrive damaged due to extreme temperatures, shipping delays, and any general damage: no third-party rigmarole, no lengthy claims process.
WHEN SHOULD I CONSIDER SEASONAL INSURANCE?:
We encourage any live plant order to include Shipping Insurance to help protect against damage caused by carrier delays, lost packages, extreme temperatures, etc. A heat pack is included with insurance at no additional charge in the winter. Our team will assess the current weather conditions in your area before shipping and determine whether a heat pack is deemed necessary or not.
INSURANCE COVERS YOUR ENTIRE ORDER:
Shipping Insurance will cover ALL plants associated with the order. Add 1 to your cart, and your order is covered!
HOW DOES IT WORK?:
Should you need to submit a claim, we make it headache-free. All you have to do is send us an email (firstname.lastname@example.org) with a photo of the damage and your order number WITHIN ONE WEEK OF DELIVERY. Our team will assess the damage and move forward with your claim accordingly. We'll provide you with a refund, credit, or replacement options (if stock is available). Easy peasy!
WHAT HAPPENS IF I DON'T GET INSURANCE AND MY PLANTS ARE DAMAGED?:
In short, we will never leave you with a dead or damaged plant! BUT we throw out a lot of warnings when it comes to shipping live plants. Should you ignore the warnings about shipping live plants.. you'll likely have some fees associated with replacements. If you forego Shipping Insurance and your plant arrives damaged, replacement and store credit options will still be available. Still, new postage charges &/or additional fees (25% plant replacement charge) may apply.
FREEZING TEMPERATURE DISCLAIMER:
Shipping insurance is intended to cover accidental damage that can occur in transit. Tropical houseplants will not ship well in below-freezing temperatures. If your daily high temperatures are below freezing (32 degrees Fahrenheit), BWH Plant Co does not recommend purchasing live plants and is not responsible for cold damage that may occur. Shipping Insurance will not cover your order from damage when intentionally ordering while experiencing below-freezing temperatures. Shipping insurance includes a heat pack during the winter season, but these items are not intended to withstand extreme temperatures below freezing. If these warnings are disregarded and your plant arrives damaged, refunds and replacements will not be issued. BWH ships plants year-round, nationwide! If temperatures are too cold this time of year, consider waiting until warmer weather to ensure happy, healthy plants.