Here's the dirt on Seasonal Shipping Insurance:
There is much that falls out of our control when shipping live plants across the country and mail carriers provide no protection for perishables shipped via standard/ground rates. This insurance protection covers your order for full refund/credit options or a replacement (pending availability) should your plants arrived damaged due to extreme temperatures in the winter and summer months. No third party rigmarole, no lengthy claims process.
WHEN SHOULD I CONSIDER SEASONAL INSURANCE?:
We highly advise opting for insurance when temperatures are ABOVE 90 or BELOW 50 in your area. If temperatures are fluctuating or close to the recommendation we'd say go for the insurance as it's better to be safe than sorry!
INSURANCE COVERS YOUR ENTIRE ORDER:
Shipping insurance will cover ALL plants associated with the order. Simply add 1 to your cart and your order is covered!
HOW DOES IT WORK?:
Should you need to submit a claim, we make it headache free. All you have to do is send us an email (firstname.lastname@example.org) with a photo of the damage along with your order number WITHIN 48 HOURS OF DELIVERY. We'll provide you with refund, credit or replacement options (if stock is available). Easy peasy!
WHAT HAPPENS IF I DON'T GET INSURANCE AND I HAVE TEMPERATURE DAMAGE?:
In short, we will never leave you with a dead plant...BUT we throw out a lot of warnings when comes to shipping live plants during the summer and winter months which bring extreme temperatures. Should you choose to ignore the warnings of potential temperature damage.. you'll likely have some fees associated with replacements. If you forego Seasonal Shipping Insurance and your plant arrives damaged due to temperature related issues in transit, replacement and store credit options will still be available but new postage charges &/or additional fees (25% plant replacement charge) may apply.
IF I GET EXPRESS SHIPPING DO I STILL NEED SEASONAL INSURANCE?:
NOPE! Summer Shipping Insurance is not needed for UPS 2-Day, UPS Next Day or USPS Priority Express. These shipping option will automatically cover/insure your package.