Live Plant Shipping Insurance
Here's the dirt on Live Plant Shipping Insurance:
There is much that falls out of our control when shipping live plants across the country and mail carriers do not provide guarantees for perishables shipped via standard/ground rates. This insurance protection covers your order for full refund/credit options or a replacement (pending availability) should your plants arrived damaged due to extreme temperatures or carrier delays. No third-party rigmarole, no lengthy claims process.
WHEN SHOULD I CONSIDER SEASONAL INSURANCE?:
We encourage any live plant order to include Shipping Insurance to help protect against damage caused by carrier delays, lost packages, extreme temperatures etc.
INSURANCE COVERS YOUR ENTIRE ORDER:
Shipping insurance will cover ALL plants associated in a single order. Simply add 1 to your cart and your order is covered!
HOW DOES IT WORK?:
Should you need to submit a claim, we make it headache-free. All you have to do is send an email to firstname.lastname@example.org with a photo of the damage along with your order number WITHIN ONE WEEK OF DELIVERY. Our team will assess the damage and move forward with your claim accordingly. We’ll provide you with a refund, credit, or replacement options (if stock is available). Easy peasy!
WHAT HAPPENS IF I DON'T GET INSURANCE AND I HAVE TEMPERATURE DAMAGE?:
In short, we will never leave you with a dead or damaged plant but should you choose to forego insurance when shipping live plants, you’ll likely have some fees associated with replacements. If your plant arrives damaged due to extreme temperatures or carrier delays a replacement or store credit option will be available but new postage charges &/or additional fees (25% plant replacement charge) may apply.
- Order Changes: Please double check your shipping address and items prior to checkout! Because of our fast fulfillment timelines, we cannot guarantee any changes after an order has been placed. If you have an order adjustment that needs to be made, please send us an email at email@example.com as soon as possible and we can try to accomodate your request. ALL SALES ARE FINAL ONCE ORDER HAS SHIPPED.
- Fulfillment Timeline: Online orders are processed and shipped within 3-5 business days. Transit times vary based on shipping method selected at checkout. Typical turnaround time from ordering to delivery at your door is about 1-2 weeks.
- Plant purchases: Please be advised each plant is completely unique, the stock photo listed will represent the general size and look of the plant but is not the exact item that will ship. Amount of leaves, exact height, plant fullness, coloring/variegation etc. will all vary slightly as no two plants are the same.