STRESS FREE ONLINE ORDERING
At BWH Plant Co, we’re here to bring joy through plants—grown in-house and shipped with care. We're passionate growers who take pride in curating quality houseplants and making your experience a great one.
Our commitment to you
Plant People Promise
Live plants can be delicate. We take care to protect them during transit, but things like shipping, handling, or unpredictable weather are beyond our control. That's where our Plant People Promise comes in.
If your plant arrives damaged, has trouble adjusting, or you're not happy with your order, let us know within 14 days of delivery with photos of the issue. Based on condition, availability, and weather, we'll offer store credit or a replacement.
Be sure to follow our unpacking tips to help your plant settle in. Please note: repotting your plant during this period will void the guarantee.
Keep in mind that plants are living things—they grow, change, and sometimes need a moment to settle in. Leaf drop or minor blemishes can happen after shipping and aren’t always covered under our promise.
We're here to help!
Get In Touch
Reach out here with details and clear photos showing the full plant and any close-ups. Every situation is unique, and we may ask for more info or suggest giving it time and checking back in.
Our Plant People Promise is just one way we’re committed to making your plant experience as joyful (and low-stress) as possible. We’re always happy to offer care tips or troubleshoot anything that feels off, so please don't hesitate to get in touch!
Protecting your plants
Worry Free Winter Shipping
When temperatures drop, we've got you covered!
We’ll include a free heat pack with your order whenever it’s necessary—no extra charges or special requests needed!
A note on very cold weather:
We recommend waiting to order tropical plants until your daytime temperatures are consistently above 40°F for the entire 4-10 day delivery timeframe. Heat packs offer limited protection and may not prevent damage in temperatures below this threshold.
