At BWH Plant Co, we're all about spreading joy with our amazing plant lineup. As passionate growers, we're dedicated to curating the finest houseplants and ensuring your shopping experience is top-notch.

Live plants can be delicate. Even though we take extra care to protect them during transit, things like shipping, handling, or unpredictable weather are beyond our control. But don't worry! Our Plant People Promise has you covered.

If your plant arrives damaged and doesn't bounce back after travel, struggles to settle into its new home, or if you're not satisfied with your order, simply reach out to us within 14 days of delivery with photos of the issue. Depending on the plant's condition, availability, and weather, we'll offer store credit or a replacement.

Please follow these guidelines on how to help your plant adjust after shipping. Repotting your plant within this timeframe will void the guarantee.

Keep in mind, plants are ever-changing and may have minor blemishes or imperfections - that's what makes them uniquely beautiful! It's normal for plants to experience some stress or shed leaves after shipping. They may need time to adjust. Issues like these are easily remedied and might not fall under our Plant People Promise. Our team will help decipher the root cause of any issues and find a way forward.

When winter comes, we've got you covered! We'll add a free heat pack with your order whenever it's necessary. Our team closely monitors the weather in each delivery area and makes sure a heat pack is included when needed. No need to worry about extra charges or requesting one!

Please be aware: it's not advisable to order live plants if your daytime temperatures dip below 40° Fahrenheit. In such cases, our team may need to hold or cancel your order to ensure the quality isn't compromised by extreme temperatures.