How long will the sale last?
The sale will run from 10 am EST Wednesday 11/27 - 11:59 EST Monday 12/2 ⏰
What items are included in the sale?
Up to 50% off sitewide! Select plants 30-50% off, 50% off potting mixes, 50% off BWH Apparel 👕
Free shipping over $125 📦
Download our app for exclusive freebies!
How long will it take to receive my order?
Fulfillment times typically run up to 4-7 days, though there may be some additional time required due to the holidays and an influx of orders during sales.
Each BWH plant is meticulously grown in our greenhouse, carefully inspected, and packaged with purpose to ensure it arrives in pristine condition. While this takes a little extra time, we're confident our plants will surpass your expectations.
How can I track my order?
Once it's shipped, you'll get an email with tracking info to monitor its journey. If you haven't received this email yet, it just means your order is still getting ready to ship.
Can I request an estimated day/time that my order will ship?
We kindly request that you hold off on asking about a ship date for your order. Our team is working hard to process orders promptly, and we can't give ETAs due to the number of orders we're handling.
What if I won't be home to receive my order?
If you think you might not be around when your order arrives, consider asking a friend, neighbor, or roommate to lend a hand by receiving and unpacking it for you. If that's not doable, feel free to reach out to us at support@bwhplantco.com. We can hold your order for up to 2 weeks from order date to make sure it gets to you at a convenient time.
Can I make changes to my order after it's been placed?
Orders cannot be changed once they have been placed. This includes removing or adding items, or combining multiple orders. Please review your order carefully before checking out.
What is your cancellation policy?
Cancellations may be requested within 12 hours of placing your order. After this timeframe, we are unable to cancel orders, regardless of their progress in our fulfillment process.
What if my order arrives damaged or I am not satisfied with my purchase?
While it's usually not a problem, we want you to be as happy with our plants as we are. That's why we created our Plant People Promise.
